Yes, Our Assistant only works on your tasks during the agreed-upon hours.

That's your choice! Wing Assistants work for clients worldwide - we can handle any timezone.

You can access Assistant anywhere in the world! Please note that Wing can only communicate with you and external parties in English (except for bilingual Assistants). Reach out to our sales team if you require an Assistant who can speak other languages.

You can give as much work as you need to be done within the agreed-upon hours for the day. However, how fast your Assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.

Although 24/7 coverage is available, we don’t offer it by default. Your Assistants are typically available 4 or 8 hours a day, five days a week. Clients choose the time bracket but can’t break up the hours; each Assistant must have an ongoing block of working hours. If you’d like to inquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7), please reach out to us.

Wing has the following methods available:

Web app
Slack integration
Mobile app for iOS & Android
Dedicated phone number (call & texts)

Email, WhatsApp, Microsoft Teams, or custom methods are available upon request.

Our Assistants are based worldwide – they are typically college-educated, fluent English speakers who have undergone a rigorous vetting process and an in-depth training and testing program. All Assistants are supervised by talented Managers and have a team they can rely on for help. Our Assistants are compensated at higher-than-market salaries and incentivized by your happiness!

Our guarantees a reply time of 3 minutes. Within this time, your Assistant should be able to notify you when they’ll start working on your request or provide an update on their progress. How long the work itself takes depends on how complex the tasks are. Nevertheless, you can be sure your Assistant will do high-quality work. Our Assistants undergo weeks of training, are highly educated, and speak English (mostly on top of at least another language).

Yes. You can use any software you use, e.g., Salesforce, Trello, Later, Hootsuite, etc.

HV has excellent Customer Support, available round the clock on all plans. HV guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact HV Support via the web app or ask your Assistant to relay a concern, question, or item of feedback to HV Support.

You also get a dedicated Client Success Manager who can help you with any aspect of the HV experience.

Enterprise Priority Support is also available and guarantees a response time of 10 minutes within business hours.